Steve Rudkin Counselling & Consultancy
Privacy Policy
Steve Rudkin Counselling & Consultancy is committed to protecting your personal data and this privacy policy states how we collect data, how we store it and how we use it.
This privacy policy applies to the websites, products and services offered by Steve Rudkin Counselling & Consultancy
The purpose of this policy is to give you a clear explanation about how Steve Rudkin Counselling & Consultancy collects and uses the personal information you provide to us and that we collect.
We ensure that we use your information in accordance with all applicable laws concerning the
protection of your personal information.
How do we collect information?
We obtain personal information from you when you enquire about our activities, register
with us, send or receive an email, make a donation to us, ask a question about our
services or otherwise provide us with your personal information. Sometimes we may
obtain your personal information from third party data suppliers only if they provide the
appropriate evidence that you have agreed for your personal information to be shared with
other organisations.
Occasionally we obtain publicly available information such as contact information or we
research information to help us perform due diligence checks to ensure we are not being
abused by fraudsters or criminals posing as genuine donors or to ensure that there are no
conflicts of interest from potential supporters or organisations prior to our engagement.
What information do we collect?
The personal information we collect might include name, address, email address, telephone
numbers, date of birth, bank account details (for setting up regular direct debit or payment
information) and your family relationships.
Data Protection law recognises that certain categories of personal information are more
sensitive. These are known as special categories of data and cover health information, race,
religious beliefs and political opinions. We will only collect special categories of data about
if there is a clear reason for doing so.
How do we use your information?
We may use your personal information for:
• Dealing with your enquiry’s, requests and complaints
• Providing you with information about our work activities, events and services
• Complying with our legal obligations policies and procedures
• Providing and personalising our services
• Administering records
• Conducting market research
How we protect your information
We adopt appropriate data collection, storage and processing practices and security
measures to protect against unauthorized access, alteration, disclosure or destruction of
your personal or transactional data stored on our website and systems.
Marketing
We promise that will only communicate with you in the way you wish us to and we will
always respect your privacy. You can change your mind at any time and its quick and easy
to let us know that you no longer want to hear from us by contacting us at
steverudkincounselling@virginmedia.com. We will always respond to your wishes in a sensitive, timely, courteous and professional way.
Please be assured that we will take appropriate measures to keep your personal
information safe and secure and we promise not to over contact. We will never pass your
personal information on to other organisations for them to use for their own purposes.
In certain instances, we collect and use your personal information by relying on the
legitimate interest legal basis. This is because when you, for example, request to receive
services or products from us, we have a legitimate organisational interest to use your
personal information to respond to you and there is no overriding prejudice to you by using
your personal information for this purpose. However, we will always provide you with the
option to opt-out of hearing from us. In most instances, however, we will rely on obtaining
your consent to our use of your personal information. This is the case, for example, where
we seek to obtain your consent to receive email marketing from Steve Rudkin Counselling & Consultancy
We will only communicate to you in the way you have told us. For example:
Email/text marketing
It’s your decision.
Disclosures
We will never pass your personal information on to other organisations for them to use for
their own marketing purposes.
However, we may disclose your personal information in the following circumstances:
• Where we are under duty to disclose your personal information in order to comply with
law or the disclosure is ‘necessary’ for purposes of national security, taxation and
criminal investigation or we have your written consent.
• Consent from parents/guardians if you’re under 13
We are committed to protecting the privacy of the young people that engage with us.
Children aged under 13 must obtain the consent of a parent or guardian before providing any personal information.
Keeping your personal information
We keep your personal information for as long as required to operate the service in
accordance with legal requirements and tax and accounting rules. Where your information
is no longer required, we will ensure it is disposed of in a secure manner.
Your rights
Under the Data Protection Act 1998 and the General Data Protection Regulation, which
came into force on May 25th 2018 you have the following rights:
1. The right to access your personal information
2. The right to edit and update your personal information
3. The right to request to have your personal information deleted
4. The right to restrict processing of your personal information
5. The right to object
6. The right to lodge a complaint with a supervisory authority
1.The right to access your personal information
You have a right to obtain confirmation that your personal information is being processed.
You also have the right to request a copy of your personal information we hold.
We will provide a copy of your personal information within 40 days of receiving the written
request.
Should you wish to exercise these rights we require you to prove your identity with two
pieces of approved identification. Please address requests to steverudkincounselling@virginmedia.com
2. The right to edit and update your personal information
The accuracy of your personal information is important to us. You can edit your personal
information including your address and contact details at any time. Please address
requests to: steverudkincounselling@virginmedia.com
Please provide as much information as possible about the nature of your contact with us to
help us locate your records. Any changes you have requested may take 28 days before
they take effect.
3 The right to request to have your personal information deleted
You have the right to request the deletion of your personal information which we will
review on a case by case basis.
Should you wish to exercise these rights please address requests to:
steverudkincounselling@virginmedia.com
Please provide as much information as possible about the nature of your contact with us to
help us locate your records. Any changes you have requested may take 28 days before
they take effect.
4. The right to restrict processing of your personal information
You have the right to ‘block’ or suppress processing of your personal data. However, we
will continue to store your data but not further process it. We do this by retaining just
enough of your personal information so we can ensure that the restriction is respected in
the future.
Should you wish to exercise these rights please email requests
to: steverudkincounselling@virginmedia.com
Please provide as much information as possible about the nature of your contact with us to
help us locate your records. Any changes you have requested may take 28 days before
they take effect.
5. The right to object
You have the right to object to your personal information being processed to marketing
and for research and report purposes. From the very first communication from us and
every marketing communication we send after you will have the right to object to
marketing.
Alternatively, you can exercise this right by emailing steverudkincounselling@virginmedia.com
Please provide as much information as possible about the nature of your contact with us to
help us locate your records. Any changes you have requested may take 28 days before
they take effect.
If we process your personal information for the exercise or defence of legal claims or we
can demonstrate compelling grounds that override your rights and freedoms we may not
be able to fulfil your request.
6. Your right to lodge a complaint with a supervisory authority
If you wish to lodge a complaint or seek advice from a supervisory authority please
contact:
The Office of the Information Commissioner
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Tel: +44 (0) 01625 545 745
Website: www.ico.org.uk
Internet-based transfers
Given that the Internet is a global environment using it to collect and process personal
data necessarily involves the transmission of data on an international basis. This means for
instance that data you pass to us may be processed outside the European Economic Area,
although the data will always be held securely and in line with the requirements of UK data
protection legislation. By communicating electronically with us you acknowledge and agree
to our processing of personal data in this way.
21/06/19